Cancellation policy
Orders may be canceled only before they have entered processing or fulfillment. Because orders may be processed quickly, cancellation requests are not guaranteed.
Once an order has been processed, packed, or shipped, it cannot be canceled, modified, or redirected.
To request a cancellation, contact our support team at clientservices@theranch-wellness.com immediately with your full name and order number. If the order has not yet entered fulfillment, we will confirm whether cancellation is still possible.
For subscription or recurring orders, cancellation requests must be submitted before the next scheduled billing or processing date. Cancellation of a subscription applies only to future orders and does not cancel or refund an order that has already been processed or shipped.
Due to the nature of supplements and wellness products, all sales are final except in cases of products that arrive damaged, defective, incorrect, or incomplete, subject to review under our Return & Refund Policy.